Frequently Asked Questions (FAQs)

🛍️ Ordering and Payment

How do I place order and pay?

Hello! You can place order at our website www.selesaslowfashion.com and send us your order number and proof of payment via Instagram DM or email (selesaslowfashion@gmail.com).

What is your payment info?

Please make payment to:

Bank: Maybank
Account Name: SLS Slow Fashion
Account Number: 5141 7868 8953

After payment, kindly share your order number and proof of payment via Instagram DM or email (selesaslowfashion@gmail.com).

When will I receive my products?

All Selesa pieces are made-to-order with love.

Depending on the season, production takes about 2–6 weeks before your item is ready to ship or pick up.

👗 Custom Design

Do you do custom orders? If yes, how do I order?

Yes, we do, but for special occasions only. Custom designs start from RM450 per piece.

Kindly DM us on Instagram to discuss your ideas and get a quotation.

For custom design, how can I get my measurements?

You can either:

1️⃣ Visit our studio for free body measurements, or
2️⃣ Measure at home using our video guide.

Can I measure at studio?

Yes, you can! Book your appointment at 📍 34, Jalan 21/29, Sea Park, Petaling Jaya.

Available on Mon, Tue, Fri, Sat, and Sun.

Please wear a thin and fitted outfit (avoid jeans) for the most accurate measurements.

Can I measure at home?

Of course! You can measure at home using our video guide.

If you’re still unsure, no worries! Just DM us on Instagram and we’ll happily guide you through it 😉

What is the custom cloth-making process?

We’re so excited to bring your vision to life! Custom designs start from RM450 per piece.

Kindly DM us on Instagram to discuss your ideas and get a quotation.

Here’s how the process goes:
1️⃣ Discuss your design ideas with our team
2️⃣ Book an appointment for body measurement + fabric selection
3️⃣ Finalise the design and quotation
4️⃣ Pay a 50% deposit to confirm your order
5️⃣ We’ll begin sourcing materials and production
6️⃣ Pay the remaining 50% before shipping
7️⃣ Receive your custom-made Selesa piece 💖

📏 Sizing and Alterations

What is your size guide?

You can view our general size guide here: Selesa Size Guide

Each product page also includes sizing details. If you’re unsure, feel free to message us via Instagram DM — we’ll help you find your best fit. 😉

Can I alter my order?

Yes, we can adjust your bust, waist, hip, or length with a small top-up fee.

Just share your preferred changes with us via Instagram DM (along with your order confirmation ID).

Please note:

  • It’s best to request any alterations before finalising your design and order.
  • If you’d like changes after production, you’ll need to send the item back with clear instructions on what to alter.

🔁 Returns and Exchanges

Can I exchange for other sizes?

Yes, with certain limitations.

As each piece is made-to-order, we’re unable to provide refunds or exchanges unless the item is faulty. Please confirm your design and measurements before payment.

If you’d like to make any alterations, please request them before your design is finalised.

If alterations are needed after production, the item will need to be sent back with clear instructions on what to adjust.

If you’re unsure about sizing or materials, message us on Instagram or email (selesaslowfashion@gmail.com) for assistance.

You can review our full policy here: Refund Policy.